Frequently Asked Questions
- Where do you have hospital privileges?
- Up until what age can we bring our kids to your office?
- Do you schedule "Meet and Greet" sessions?
- How do you schedule your appointments?
- Are you open on Saturday's?
- Do you accept walk-ins?
- Do you have same day appointments?
- Is there a nurse we can talk to?
- What if I need a refill of a prescription?
- Do you call in medications over the phone (after hours and on weekends)?
- What happens if I call after hours?
- Will we be able to see our primary physician for all appointments?
- Do you double book appointments?
- What is your cancellation policy?
- What happens when we arrive late?
- What is your fax number?
- Do you take our insurance?
- What are your thoughts on immunizations?
- What are your thoughts on circumcision?
- What are your thoughts about antibiotics?
Where do you have hospital privileges?
Our physicians have privileges to attend your newborn infants at Glendale Adventist Medical Center and Huntington Memorial Hospital in Pasadena. In addition, if your child needs to be admitted to a hospital, our doctors have privliges at both Huntington Memorial Hospital in Pasadena and Children's Hospital Los Angeles in Hollywood.
Up until what age can we bring our kids to your office?
We see children from birth through adolescence to age 21 years. Please note that a parent, legal guardian or approved caregiver must always accompany any child less than 18 years of age to his or her appointment. Also, a parent or a legal guardian must accompany a child to their very first visit to Glendale Pediatrics.
Do you schedule "Meet and Greet" sessions?
Yes. For new, expecting parents, one or two evenings a month, we host "Meet and Greet" session to introduce you to our office. Come by, see our office, meet one of our doctors, and have your questions answered. Call our office at 818-246-7260 to find out when our next "Meet and Greet" is scheduled. Spaces fill up quickly. Reservations are required.
How do you schedule your appointments?
Same day sick visits, follow-up appointments, and Well Child Care physical exams can be scheduled with our friendly front office staff. When calling to schedule these appointments, please inform our staff of the complexity of your visit so that appropriate time can be scheduled.
Our physical exams are often scheduled weeks or months in advance. If you need a physical exam for your child earlier than we can routinely schedule, you may choose to be placed on our waiting list. If a patient cancels an appointment we can offer those patients on the waiting list an earlier appointment.
Are you opened on Saturdays?
Yes. We are opened briefly on Saturday mornings (from 9-11am) for emergency visits. We do not prebook these visits. If your child has been sick overnight and you feel he/she needs to be seen on a Saturday, call us Saturday at 9am to speak to one of our nurses. Please remember that all Saturday appointments are by appointment only.
Do you accept walk-ins?
While we do not accept walk-in visits, we leave daily appointment times available to accommodate your urgent needs. Please call ahead to schedule an appointment.
Do you have same day appointments?
We start every day with numerous open appointments for urgent visits. If your child requires urgent attention we will do whatever is necessary to see him or her. Please call that morning at 8:45am to speak to one of our staff members to schedule a same day appointment.
Is there a nurse we can talk to?
During business hours, we have licensed nurses to help you with your questions and concerns. All have many years experience both as nurses and mothers themselves.
What if I need a refill of a prescription?
If you need a medication refilled, please call your pharmacy first to request a refill. They will contact us directly even if you are out of refills. Please give us at least 2 business days for regular medication refills. The exception to this is for triplicate medication refills. Please call the office to request a triplicate medication refill and give us at least 5 business days. Triplicate refills must be picked up directly from our office. Please note that we do not refill prescriptions after office hours.
Do you call in medications over the phone (after hours and on weekends)?
Please note that it is our office policy to not call in medication prescriptions over the phone after hours and on weekends. Please call during regular business hours to speak to a nurse and/or schedule an appointment.
What happens if I call after hours?
If you call after hours you will be given a list of options. Messages left on our general mailbox will be returned the next business day. You may also follow the prompts on the message to page the doctor on call.
Will we be able to see our primary physician for all appointments?
We will always try to give you an appointment with the doctor of your choice, but this is sometimes not possible. We suggest that you book your Well Child Care physical appointments far in advance. When your child’s doctor is out of the office, or has no availability that fits with your schedule, we will offer you an appointment with one of the other doctors, so that your child can be seen on a timely basis.
Do you double book appointments?
We do not double book appointments. This practice only increases waiting time and is not fair to our patients. We occasionally have patients come in immediately, such as in an asthma attack, but we book out time to catch up. We have pre-scheduled catch-up time that we do not ever book in order to minimize waits; however, sometimes if visits become unexpectedly complex this will put us behind.
What is your cancellation policy?
We ask that you give us 24 hours notice for cancellations so that we can fill the appointment, since we do not double book. Please note that there is a charge for no-shows and late cancellations.
What happens when we arrive late?
If you arrive late, your appointment time has passed. Since late patients are the most common reason that we get behind, you may need to be rescheduled.
What is your fax number?
Please fax us at 818-502-9247. If it is very important, please call the office as well to make sure we received the fax. We cannot guarantee that we will be able to address your fax the same day we receive it.
Do you take our insurance?
We are contracted with multiple PPO health insurance plans. If you have questions regarding our in-network status with your health plan carrier, contact the membership department for your specific health plan. Please call one of our staff members to obtain our tax ID number, if it is requested by your health plan.
What are your thoughts on immunizations?
We believe immunizing your child is the most important step you can take to avoid the preventable infectious diseases of childhood. We endorse the current schedule of vaccines recommended by the American Academy of Pediatrics, the American Committee on Immunization Practices, and the United States Centers for Disease Control. This schedule and answers to many commonly asked vaccine questions can be viewed at the following websites. You may refer to the "Our Services" web page to view a common immunization schedule at our office.
Also please note that we require your child to have at least one MMR vaccine and one DTap vaccine to be a patient at Glendale Pediatrics. We would be happy to discuss this policy with you in person.
What are your thoughts on circumcision?
Circumcision is rarely a medically mandatory procedure, and there are several pros and cons. Most parents who decide to do it base their decision on personal beliefs. Recently the American Academy of Pediatrics has stated that there is a slight health benefit in circumsized males. At the parents' request, we do perform newborn circumcisions in the hospital or up to two weeks of age in our office.
What are your thoughts about antibiotics?
Most childhood infections are caused by viruses. Viral infections do not resolve or improve with antibiotics. Some bacterial infections will resolve equally quickly without antibiotics. Certain infections require antibiotics to get better, and for those it is extremely important to complete the prescribed course. We recommend that medications be used as little as necessary.